Switching doesn't have to be scary. Here's exactly how it works.
A 6-week phased rollout with parallel running, complete data migration, staff training, and dedicated support. We've done this before, and we'll do it properly for your club.
The 6-Week Migration Timeline
Weeks 1–2: Planning & Setup
- We import your member database and competition history
- Configure your club's rules, fees, categories, and structure
- Brand your app with your club's colours, logo, and identity
- Train Clara on your specific club data and tone of voice
Weeks 3–4: Pilot
- Staff training session — 2 hours and you're set
- 20–30 early-adopter members test everything
- Fine-tune Clara's responses based on real questions
- Both systems running in parallel — zero risk
Week 5: Member Launch
- Push notification and email invitation to all members
- QR codes in the clubhouse for easy onboarding
- 2-minute member tutorial video
- Clara answers the rest — members learn by using it
Week 6+: Optimisation
- Monthly reviews with your account team
- Feature tuning based on member usage patterns
- Clara training refined from real conversations
- Continuous improvement, not a one-off installation
What we migrate.
Your Data
- Member database: names, contacts, categories, joining dates
- Competition history: results, handicap records, prize history
- Financial records: subscriptions, balances, transaction history
- All data mapped, validated, and verified before go-live
Your Setup
- Club rules, competition formats, and booking policies
- Fee structures, membership categories, and pricing
- Branding: colours, logos, and club identity
- Clara's personality, tone, and knowledge base
Training and Support
Training
Minimal time investment with maximum confidence.
- 2-hour staff training session — covers everything
- 2-minute member tutorial video — branded for your club
- Clara answers member questions about how to use the platform
- Written guides and video library available anytime
Support
Especially intensive during your first month.
- Email, phone, and live chat support
- 7 days a week during your first month
- Dedicated account manager for Growth and Complete tiers
- Monthly reviews to optimise and improve
Parallel Running: Zero Risk
How it works
- nooQ runs alongside your existing system
- Members can use either platform during transition
- Data syncs between systems where integrations exist
- Switch off the old system only when you're completely ready
Guarantees
- Zero risk of data loss
- No downtime during transition
- Full data export available at any time
- Month-to-month contract — no long-term commitment
The biggest risk isn't switching. It's staying where you are while golf moves on without you.
Book a demo and we'll map out exactly what the migration looks like for your club. We'll prepare a committee-ready plan with timeline, costs, and ROI projection.
6-week phased rollout
Parallel running guaranteed
No setup fees
Committee-ready pack available